IT specialists save hundreds of customers from Dell flaw

IT firm Neuways has issued an emergency security patch and saved its customers from a recent flaw affecting hundreds of millions of devices around the world.

Millions of Dell desktop computers, laptops, notebooks and tablets were found to be unsafe due to a 12-year-old vulnerability that had been recently discovered by security researchers.

The flaw could allow cyber criminals the ability to bypass security protocols, execute malicious code and move laterally between areas of a business’ internal network – causing devastating data breaches in the process.

As a result of Neuways’ quick thinking, patches were issued remotely to over 500 Dell devices its customers rely upon to operate, with over 300 customers avoiding becoming the next victims of cyber criminals.

Neuways’ Managing Director, Martin Roberts, said: “Our Support team have yet again delivered swift action to save hundreds of our customers from being vulnerable to malicious cyber criminals.

“The Support team have been helping our customers throughout the pandemic, with no drop-off at all. Their record of meeting 100% of agreed Service Level Agreements (SLAs) is fantastic, as they have been dealing with the challenges of remote working for the first time.”

While Neuways’ Support technicians has been on the ball over the last year, they have seen a large increase in the sheer number of cyber attacks faced by businesses during the pandemic as remote working became the norm.

Indeed, a recent study indicated that the price of downtime, often caused by cyber attacks, rose sharply by 94% in 2020, when compared with 2019, with the average cost of a downtime incident costing companies in the region of £205,000.

Martin added: “We are not out of the woods just yet: cyber criminals have been busy as ransomware attacks have risen hugely over the last year and show no signs of slowing down.

“We urge businesses to remain vigilant with any kind of suspicious communications they receive, as well as ensuring their systems are regularly updated with the latest security patches. Maintain a focus on your cyber security measures and make sure they are as current as the cyber criminals are!”